Job for Customer Relationship Manager

Company Name: Speed Auto Service Pvt. Ltd.

Position: Customer Relationship Manager

Employment: Full time, Regular

Qualification: Any graduates

Job Location: Kolkata

Salary: Industry Standard

Experience: 2 Years in same field

Must have basic excel knowledge

Roles and Responsibility:

• Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.

• Ensures that new vehicles are properly prepped for delivery.

• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle’s features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.

• Coordinates customer follow-up programs.

• Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.

• Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.

• Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.

• Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
• Maintains a case history file of all customer complaints and problems, documented with customer’s name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.

• Reviews all post-sale service cases with the service manager once a month.

• Maintains a file of the dealership’s customer satisfaction achievements.

• Assists service customers during the morning service rush, when possible.

• Attends sales, service and management meetings.

• Maintains a professional appearance.

DESIRED CANDIDATE: Immediate Joiner

Job Types: Full-time, Regular / Permanent

Salary: From ₹15,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Do you have experience as CRM?
• Are you an immediate joiner?

Expected Start Date: 02/05/2022