Subhadra Jobs Consultancy Hiring For BPO Company Looking for Assistant Manager Bpo

  • Full Time
  • Kolkata

Subhadra Jobs Consultancy Hiring For BPO Company

Job Description

 

Job Location Kolkata
Education Not Mentioned
Salary Rs 3.0 – 7 Lakh/Yr
Industry BPO / Call Center
Functional Area Customer Service (Domestic)Operations Management / Process Analysis
EmploymentType Full-time
    Develop and implement methods to create, track, measure and communicate processes and systems.Monitor the process performance on day to day basis and define corrective & preventive actions & identify improvement opportunities.- Develop visual and non-visual based SOPs for knowledge-sharing and process improvements.- Develop Strong process Knowledge.- Oversee the successful implementation of Projects assigned.- Prepare reports and maintain records of work accomplishments and administrative information, as required.- Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.- Willingness to work in dynamic, high-growth environment and should be willing to work in night time in case of project requirements.- Delegate and allocate responsibilities efficiently to manage projects end to end.- Ability to identify strengths and weaknesses of team members and suitably make changes if required.Core Competencies :- Ability to manage multiple, concurrent projects and initiatives- Outstanding verbal and written communication skills- Excellent organizational skills with the ability to handle and prioritize multiple projects- Self-starter. Must ask questions and learn new skills quickly on the job.- Driven, team player that is motivated to take responsibility and ensure successful outcomes across activates- Ability to work under tight deadlines with short turnarounds in a fast-paced working environment
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