Swiggy–Kolkata, West Bengal

About 2 hours ago, from GrabJobs

Job Description:

Swiggy is seeking a dedicated and confident individual to join our team as an Online Support Assistant in Kolkata, West Bengal, IN. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities:
1. Provide online support to customers through various channels such as chat, email, and phone.
2. Resolve customer inquiries and issues in a timely and professional manner.
3. Conduct research to provide accurate and efficient responses to customer queries.
4. Coordinate with various departments to escalate and resolve complex customer issues.
5. Assist with people management related tasks such as training new team members and providing feedback.
6. Maintain accurate records of customer interactions and transactions.
7. Keep abreast of company policies and procedures to provide accurate information to customers.
8. Assist with special projects and initiatives as needed.

Requirements:
1. Bachelor’s degree in a related field preferred.
2. Strong communication and customer service skills.
3. Ability to work effectively in a fast-paced environment.
4. Excellent research skills and attention to detail.
5. Previous experience in a customer service or online support role preferred.
6. Ability to multitask and prioritize work effectively.
7. Proficiency in using online support tools and systems.
8. Strong organizational and time management skills.

Personality traits: Dedication, confidence
Soft skills: Research, people management

Benefits:
1. Life insurance
2. Travel opportunities
3. Dental insurance

Working Environment:
At Swiggy, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member can thrive.

Deadline to Apply: ********

Equal Opportunity Statement:
Swiggy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks
This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.