Find Job Vacancies in Kolkata | job in kolkataSynergy plus business group consultant Hiring for Call Center Manager- Banking Collection recovery Job at Calcutta - Kolkata Jobs
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Greetings from Synergy plus business consulting group. We are looking for CCM – Collection Profile.
Manage the delivery of tasks/queries on schedule and to the satisfaction of the clients
Manage communication will all key stakeholders
Track KPIs of the delivery team and manage status, and report it on a weekly/monthly basis
Drive ideation and execution of ideas while promoting innovation, Determines call centre Operational strategies
Develops call center systems by developing customer interaction and voice response systems and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Continuous focus on improving call quality for Tele-callers through feedback received from the quality team and thereby ensure Client’s COC.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.