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Thau Technical Live
8199/10058/242621
Company Name
Thau Technical Live
Salary
25000 INR
Location
Howrah, India
Country
India
Industry sector
Administration,Customer Services
Job start date
ASAP
Posted date
06/07/2023
Experience Level
Not applicable
Job type
Permanent | Full Time
Remote / Hybrid
No
RESPONSIBILITIES
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
REQUIREMENTS AND SKILLS
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
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