Job reference

8199/10058/242621

Company Name

Thau Technical Live

Salary

25000 INR

Location

Howrah, India

Country

India

Industry sector

Administration,Customer Services

Job start date

ASAP

Posted date

06/07/2023

Experience Level

Not applicable

Job type

Permanent | Full Time

Remote / Hybrid

No

RESPONSIBILITIES

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

REQUIREMENTS AND SKILLS

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

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