Department
F&B Service

Supervised By/Employee Reports To
Manager F&B

General Instructions
Permanent Employee.

Terms And Conditions
Job Description.

Guidelines And Duties
HR Manual.

Language

• Bengali (speak, read & write)
• English (speak, read & write)
• Hindi (speak, read & write) (optional)

Personal Profile/Character Attributes

• Craft Course In F&B Service from a recognised Institute Honest, flexible, enthusiastic, reliable, dedicated and learning attitude.
• Ability to communicate effectively through verbal & written communication.
• Age : 24- 32 yrs

Work Experience

Min : 6 to 8 yrs of experience out of which at least 3 yrs of experience as Sr. Steward or Captain in a 4 star hotel / 3 star hotel / 5 star standard restaurant.

Duties/Responsibilities Attributes

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments productivity, morale and guest service.
• Learning the facilities of the hotel and the daily events and functions in order to satisfy guest enquiries.
• Should Have knowledge of food and beverage menu items.
• Should have knowledge of wines and spirits.
• Familiar with computer. Excellent communication skills.
• Well Groomed. Menu Knowledge. Good Communication Skill.
• Familiar with computer. Menu Knowledge. Suggestive selling ability.