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Toolsvilla
Toolsvilla is India’s fastest growing eCommerce startup for Tools & Machinery. We are looking for Customer Support Executives with good communication skills.
The Job responsibility would be as follows.
- Working in a team of representatives offering customer support.
- Resolving customer complaints brought to your attention by providing customer support via chats, calls or emails.
- Responding to questions about products, shipping, returns, exchanges, and other topics.
- Creating, monitoring and maintaining records of customer interactions with the company or with the sellers.
- Handling returns, exchanges, and other customer service issues related to online purchases.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Job Type: Full-time
Salary: ₹12,000.00 – ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Ability to commute/relocate:
- Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor’s (Preferred)
Experience:
- Customer support: 1 year (Required)
Speak with the employer
+91 8108011695