Toolsvilla is India’s fastest growing eCommerce startup for Tools & Machinery. We are looking for Customer Support Executives with good communication skills.

The Job responsibility would be as follows.

• Working in a team of representatives offering customer support.
• Resolving customer complaints brought to your attention by providing customer support via chats, calls or emails.
• Responding to questions about products, shipping, returns, exchanges, and other topics.
• Creating, monitoring and maintaining records of customer interactions with the company or with the sellers.
• Handling returns, exchanges, and other customer service issues related to online purchases.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Job Type: Full-time

Salary: ₹12,000.00 – ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Durgapur, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Customer support: 1 year (Required)

Speak with the employer
+91 8108011695