Act as an experienced leader to support the Delivery Team/Program Management function
Work on enhancements to improve business processes
Provide technical and numerical analysis, evaluation and troubleshooting of existing systems and processes
Formulate proposals to enhance processes and systems to meet the changing demands of our clients, business and marketplace
Collaborate with Product, Technology and Development teams to achieve shared objectives.
Monitor and track key operational metrics, identify process improvement opportunities, and continually drive for resolutions for client satisfaction.
Champion applications process management improvements including development of policies and practices such as change management, process management, and incident management.
Manage customer expectations of product and services, ensuring customer satisfaction
Provide leadership and direction for customers and the project team
Demonstrate effective communication skills, verbal and written, with customers, project teams and leadership
Demonstrate ability of leading project teams and act as an effective team leader for all matrixed staff
Proactive and consultative approach with strong ability to effectively prioritize multiple competing work requirements
Strong situational judgment and operational decision-making ability

Job Types: Full-time, Regular / Permanent

Salary: ₹50,000.00 – ₹75,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 10 years (Preferred)
• Management: 5 years (Preferred)