• 0-6 years of Contact Center experience
• Good communication skills
• Quick learner, patient, customer centric and pay attention to details
• Excellent data entry, typing skills and understanding of call center environment
• Basic knowledge of MS Office Tools: Word, Excel & Outlook
• Ability to de-escalate calls and handle high profile escalations

Roles & Responsibilities:

• Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
• Log incidents accurately and document all call information according to standard operating procedures
• Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
• Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
• Keep all company information which includes customer information confidential and secured
• Ensure compliance to all company policies and procedures

Qualifications: