Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give a fond farewell to guests conveying anticipation for their next visit.

• Assist guests with table reservations.

• Assist guests while seating.

• Ensure guests are serviced within the specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding the menu and assist with menu selections.

• Able to anticipate any unexpected guest need and reacts promptly and tactfully.

• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.

• Serve food courses and beverages to guests.

• Set tables according to the type of event and service standards.

• Record transaction/orders in Point of Sales systems at the time of order.

• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Check with guests to ensure satisfaction with each food course and beverage.

• Responsible for clearing, collecting, and returning food and beverage items to the proper area.

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

• The present accurate final bill to the guest and process payment.

• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

• Ensures that hotel brand standards and SOPs are consistently implemented.

• Work with fellow staff and managers to ensure that the restaurant achieves its full potential.

• Completes the daily responsibilities that are set for each individual shift.

• Complete closing duties, including restocking items, turning off lights, etc.

• Conducts monthly inventory checks on all operating equipment and supplies.

• Take an active role in coaching and developing junior staff.

• Any other duties related to food and beverage service assigned by the manager.

Prerequisites:

Good command of both spoken and written English.

Should have a pleasing personality.

Excellent guest service skills.

Good knowledge of food and beverage service.

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Benefits:

• Food allowance

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• 1st Floor, Neeranand Plaza, Kolkata – 700025, West Bengal: Reliably commute or planning to relocate before starting work (Required)