Greetings from Synergy plus business consulting group. We are looking for CCM – Collection Profile.

• Manage the delivery of tasks/queries on schedule and to the satisfaction of the clients
• Manage communication will all key stakeholders
• Track KPIs of the delivery team and manage status, and report it on a weekly/monthly basis
• Drive ideation and execution of ideas while promoting innovation, Determines call centre Operational strategies
• Develops call center systems by developing customer interaction and voice response systems and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Continuous focus on improving call quality for Tele-callers through feedback received from the quality team and thereby ensure Client’s COC.
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Type: Full-time

Salary: Up to ₹650,000.00 per year

Schedule:

• Day shift

Experience:

• banking collection: 10 years (Required)