Job Title: Senior Moderator

Summary:

We are seeking an experienced Senior Moderator to join our Master Session department. The Senior 

Moderator will be responsible for overseeing and managing the moderation process for our online 

community. The ideal candidate will have at least 1 year of experience in a similar role and possess 

excellent communication and problem-solving skills.

Roles and Responsibilities:

1. Manage the moderation process for our online community, ensuring that all content is in line with 

our guidelines and policies.

2. Review and moderate user-generated content, including comments, posts, and messages, to 

maintain a positive and respectful environment.

3. Respond to user inquiries and concerns in a timely and professional manner, providing assistance 

and resolving issues as needed.

4. Stay up-to-date with industry trends and best practices in online community management and 

moderation.

5. Collaborate with cross-functional teams to address technical issues and improve the user 

experience.

6. Assist in the development and implementation of community engagement initiatives, such as 

contests, events, and surveys.

7. Generate reports and provide insights on community trends, user feedback, and moderation 

activities to management.

Qualifications:

1. Bachelor’s degree in a relevant field or equivalent work experience.

2. Minimum of 1 year of experience (Bio Background), preferably in an online community or social 

media platform.

3. Excellent written and verbal communication skills.

4. Ability to handle sensitive and controversial topics with professionalism and empathy.

5. Strong problem-solving and decision-making abilities.

6. Ability to work independently and collaboratively in a fast-paced environment.

7. Strong attention to detail and organizational skills