Job posted on
Feb 13, 2023
Attend to calls
Understand the queries/issues
Ask standard questions
Raise a ticket
Make the best effort to identify to whom the ticket should be assigned to L2.
Follow it up to closure
Once the resource becomes knowledgeable on certain issues, may try to resolve queries on the call itself trying to achieve First Time Resolution (FTR)
Proactive outbound calls to onboard users.
User login & adoption support
Updating User manuals from time to time.
Coordinating with L2 Team for recurring issues & getting permanent resolutions.
Majorly involved in communication, coordination, tracking, documentation & client handling
Associate Software Engineer (Associate SDE)
Gurugram, Gurugram, Haryana, India