Genpact
Inviting applications for the role of a Management Trainee, Collections
We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
- Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
- Respond to email /phone queries related to disputed invoice
- Research and analyze the disputes/deductions in ERP
- Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
- Find opportunities and recommend solutions for process and automation improvements
- Daily reporting of individual portfolios to track and supervise the past dues
- Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
- Work as a phenomenal teammate to process any Adhoc request in a timely manner.
- Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
- Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in youMinimum Qualifications
- Any Graduate
- Strong Communication Skills (verbal and written)
- High Energy level
Preferred qualifications
- Good customer handling skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
Job
Management Trainee
Primary Location
India-Kolkata
Schedule
Full-time
Education Level
Bachelor’s / Graduation / Equivalent
Job Posting
Sep 20, 2024, 12:41:32 AM
Unposting Date
Ongoing
Master Skills List
Operations
Job Category
Full Time