Icertis–Kolkata, West Bengal

About 11 hours ago, from GrabJobs

The Customer Support Officer will be responsible for providing exceptional customer service to clients of Icertis while working remotely from their home in Kolkata, West Bengal, IN. This part-time role at the Associate Level requires a minimum of 3 years of experience in customer support or a related field.

Responsibilities:
1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Troubleshoot and resolve customer issues efficiently and effectively.
3. Serve as a liaison between customers and internal teams to ensure customer satisfaction.
4. Document customer interactions and feedback for review by management.
5. Utilize company tools and resources to provide accurate information to customers.
6. Continuously improve customer support processes and procedures to enhance the overall customer experience.
7. Provide feedback to leadership on trends and recurring issues observed during customer interactions.

Requirements:
1. Resilient and adaptable personality traits to thrive in a fast-paced remote work environment.
2. Excellent communication skills to effectively interact with customers and internal teams.
3. High level of emotional intelligence to empathize with customers and de-escalate challenging situations.
4. Ability to work independently and prioritize tasks effectively.
5. Proficiency in using customer service tools and software.
6. Strong problem-solving skills and attention to detail.
7. Availability to work flexible hours including evenings and weekends as needed.

Benefits:
1. Remote work flexibility allowing for a better work-life balance.
2. Training and professional development opportunities to enhance skills and knowledge.
3. Relocation allowance for eligible candidates.
4. A dynamic workplace that values teamwork, fosters innovation, and promotes shared success.

Equal Opportunity Statement:
Icertis is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Deadline to apply: June 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks
This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
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