Job description

Greetings from Infosys BPM Ltd.,We are hiring for Customer Support Voice Process for Pune. Please walk-in for the interview on the 1st, 2nd, 5th, 6th, 7th, 8th, 9th, 12th, 13th, 14th, 21th, 27th 28th, 29th, 30th Aug 2024 in Kolkata.Note:Please carry a copy of this email to the venue.Interview details:Job Location: Pune

Interview Date: 1st, 2nd, 5th, 6th, 7th, 8th, 9th, 12th, 13th, 14th, 21th, 27th 28th, 29th, 30th Aug 2024

Interview Time:10 AM to 1:30 PM ISTAddress of the Interview Venue:Infosys limited Kolkata: Plot No IIIG/2,P. S-New Town, Kolkata -700135Please find below Job Description for your reference:Infosys BPM Ltd. is hiring for (Customer Support – Voice)

Job Location : Pune

Qualification : Customer Support- Full time Graduates

Experience : 0-4 YearsJob DescriptionJob Description: Process Executive /Sr process executive /Process specialist (as per experience)Location: Pune

Employment Type: Full-Time.Key Responsibilities:Provide first-level resolution to the customers

Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.

Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.

Build rapport with customers through active listening, effective communication, and attention to detail.

Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.

Document and track customer interactions and technical issues in the service management system.

Stay up-to-date with product knowledge and industry trends to provide accurate information and support.

Participate in ongoing training and upskilling programs to enhance technical and customer service skills.Must to adhere and non-negotiables:Excellent in communication

Need to work on US shift timings.

Need to complete specific and dedicated training programs set by the client.

24*7, flexible shifts

100% WFO , no hybridPreferred Qualifications : Any Graduate

– Additional certifications in customer service/upskillingNote: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Documents to Carry:Carry a printout your updated resume.

Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).

All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security ClearanceThanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd