Job Description:

1. To successfully manage customer relations by being a liaison between the company and the customer.

2. She will be responsible to manage the data of customers over the multiple platforms like customized software, tally or ERP.

3. She has to look after outstanding of the debtors and has to make sure all payments come on time as per the terms decided with client.

4. She will be responsible to track the various details like dispatch of goods of a respective customer as per deadline, KYC tracking, Invoice of goods, LR copy of transport for customer and agent both, etc.

5. She has to look after all on time promotions of products through what’s app, through call and through text.

6. Develop and monitor customer care strategies & formulate policies to solve customer issues on immediate basis.

7. Maintain all filings related to customer data management and agent.

8. Handling all types of calls, WhatsApp, emails and providing immediate reply n solution/revert.

9. Ensures that customer service representatives follow all company policies and procedures when dealing with customers.

10. Maintains database of customers for follow up.

11. Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.

Job Type: Full-time

Salary: From ₹18,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 02/05/2022