Type of work: Full-time

Start date: ASAP

Location: Remote (permanent work from home)

Client: US company

Hours: US hours (EST)

Salary range: TBD – generally equal to or higher than market rates

Tools required: Computer, noise cancellation headset, second monitor, stable internet, and backup internet connection

Objective: To help in managing a small group of tech support people, as well as help systemize and grow a support team for a fast-growing business of contractors around the globe.

Roles and Responsibilities:

• Coordinate with external clients (in the USA) and internal customers from around the globe.
• Determine project requirements and develop work schedules for the team.
• Handle standard tech support queries: workstation configuration, networking, VPNs, deep clean/debugging, servers, remote accessing, firewalls, etc.
• Recommend and implement new software to support the team.
• Prepare progress s and deliver presentations to the relevant stakeholders.
• Manage HIPAA tech requirements

Job Requirements:

• Good written and spoken English communication.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve technical issues.
• Experience in a similar role as lead support would be advantageous.
• Customer-oriented and cool-tempered.
• Willingness to build professional relationships with staff and clients.
• BSc/BA/ Diploma in IT, Computer Science, or relevant field.

Job Type: Full-time

Pay: ₹78,641.00 – ₹124,170.00 per month

Day range:

• Monday to Friday

Shift:

• Flexible shift

Expected Start Date: 13/04/2023