Designation- Customer Relationship Manager

Experience- 1-2 years

Role Description

This is a full-time on-site role for a Customer Relationship Executive at PositiveGems. The Customer Relationship Executive will be responsible for ensuring customer satisfaction, managing business relationships, providing excellent customer service, and maintaining client relations. Effective communication skills are essential for this role.

Roles & Responsibilities:

• Manage inbound and outbound customer calls in a timely manner
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Seize opportunities to upsell products or services when they arise
• Meet personal/team qualitative and quantitative targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep abreast of product and service information and promotions

Qualifications:

• Bachelor’s degree in Business Administration, Communication, or relevant field preferred
• 1-2 years of experience in customer service, sales, or a related field
• Excellent verbal and written communication skills
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters