Practo Hiring for Customer Support Associate at Kolkata, West Bengal

Practo

PractoKolkata, West Bengal

8 minutes ago, from GrabJobs

Practo is seeking a part-time Customer Support Associate to join our team in Kolkata, West Bengal, India. As an entry-level position, we require at least 1 year of experience in customer service or a related field.

Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
2. Provide accurate information about our products and services to customers.
3. Assist customers with troubleshooting technical issues and provide solutions.
4. Maintain a positive and empathetic attitude towards customers at all times.
5. Collaborate with other team members to resolve customer complaints and escalate issues when necessary.
6. Keep detailed records of customer interactions and transactions.

Requirements:
1. Confident and energetic personality.
2. Strong research skills to quickly find solutions to customer inquiries.
3. Ability to adapt to changing customer needs and situations.
4. Excellent communication skills, both verbal and written.
5. Proficiency in using customer service software and tools.
6. Strong organizational skills to manage multiple tasks effectively.

Benefits:
1. Profit sharing opportunities.
2. Paid Time Off (PTO) for part-time employees.
3. Medical coverage for all employees.

Working Environment:
At Practo, we inject a sense of joy and vibrancy into our work environment. We believe that happy employees lead to satisfied customers.

Deadline to apply: May 23, 2024

Equal Opportunity Statement:
Practo is an equal opportunity employer and we value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule:
This job has the following work schedule:
Flexible

Benefits & Perks
This job has the following benefits:
Remote work flexibility

This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
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