Maintains all elements of the reservations system to ensure information is accurate and up-to-date. Maximizes room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
Meets and exceeds guest expectations by ensuring team provides positive and courteous service and teamwork.
Ensures that all special requests are handled in an efficient and timely manner.
Demonstrates knowledge of inn and guesthouse accommodations, guest services and local vendors.
Maintains accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
Ability to use all PMS systems to the fullest extent to retrieve necessary information online.
Assists with all outside sales and marketing efforts to all distribution channels including retail and wholesale travel agents, OTA’s and group sales leads.
Facilitates all VIP and special requests.
Updates all call-to-action marketing on a weekly basis.
Participates and assists in the creation of special promotional programs and utilizes online platforms to market current specials to general public.
Verifies that all voicemail and email requests are answered in a timely and efficient manner. Maximizes guest satisfaction and revenues by promoting wineries, facilities and group services. Maintains a positive, open dialogue with all team members and vendors.
Answers incoming calls. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Communicates/coordinates property maintenance requests.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
Works closely with the lodging and hospitality team to ensure a high level of customer satisfaction.
Verifies that all reservations are input correctly into the system, including billing information.
Adheres to hospitality policies and procedures and verifies that team is doing the same.
Strong understanding and proficiency in the use of Social media outlets such as Facebook and Instagram.
Follows professional grooming and dress standards.
Minimizes safety hazards by following all safety rules and procedures.