Job Title: Front Office Executive

Location: Kolkata, West Bengal, India

Experience: 1-2 years

Responsibilities:

• Manage and oversee the daily operations of the front office.
• Ensure exceptional customer service is provided to all guests and visitors.
• Supervise and train front office staff to deliver high-quality service standards.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of room availability, reservations, and guest accounts.
• Coordinate with other departments to ensure smooth guest experiences.
• Monitor and maintain the cleanliness and organization of the front desk area.
• Implement and enforce hotel policies and procedures.
• Assist with administrative tasks, including scheduling and payroll.
• Conduct regular performance evaluations and provide feedback to staff members.

Requirements:

• Bachelor’s degree in hospitality management or related field preferred.
• Proven experience as a Front Office Manager or similar role.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory abilities.
• Proficiency in hotel management software and MS Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions, restaurants, and transportation options.
• Attention to detail and problem-solving skills.
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction.