SHM Shipcare Looking for Customer Relationship Manager at Kolkata, West Bengal

SHM Shipcare

  • Visiting potential customers for new business.
  • Representing your organization at trade exhibitions, events and demonstrations.
  • Advising on forthcoming product developments and discussing special promotions.
  • Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
  • Submit weekly progress reports and ensure data is accurate.
  • Forecast sales targets and ensure they are met within a given time frame.
  • Client Coordination: Coordination with customers on their requirements, explaining process and workflow.
  • Making Quotations and raising Invoices to the clients.
  • Maintaining and expand interrelationships with existing clients, thus enhancing the business
  • Client Servicing: To be the SPOC for clients on operational issues, and ensure timely deliverables to the Client.
  • Following up with the clients for the pending payments.
  • Customer Feedback: Coordinating with teams to develop marketing strategies and provide customer feedback to the product team.
  • MIS Maintenance: Managing the customer data and maintaining regular MIS reports.
  • Maintaining records for the quotations sent.
  • Take Initiatives to enhance customer experience by adding new features and benefits.
  • Understanding the customer query and accordingly giving the resolution for the same.
  • Online website products marketing.

Job Type: Full-time

Salary: ₹50,000.00 – ₹60,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Experience:

  • total work: 3 years (Preferred)
  • Customer service: 3 years (Preferred)

Speak with the employer
+91-XXXXXXXXXX
Expected Start Date: 01/06/2022

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