![Synergy plus business group consultant](https://jobinkolkata.in/wp-content/plugins/wp-job-manager/assets/images/company.png)
Synergy plus business group consultant
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Greetings from Synergy plus business consulting group. We are looking for CCM – Collection Profile.
- Manage the delivery of tasks/queries on schedule and to the satisfaction of the clients
- Manage communication will all key stakeholders
- Track KPIs of the delivery team and manage status, and report it on a weekly/monthly basis
- Drive ideation and execution of ideas while promoting innovation, Determines call centre Operational strategies
- Develops call center systems by developing customer interaction and voice response systems and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Continuous focus on improving call quality for Tele-callers through feedback received from the quality team and thereby ensure Client’s COC.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Type: Full-time
Salary: Up to ₹650,000.00 per year
Schedule:
- Day shift
Experience:
- banking collection: 10 years (Required)