TransPerfect–Kolkata, West Bengal

About 13 hours ago, from WhatJobs?

Working hours: Monday to Friday 10 PM – 7:30 AM ISTLocation: Chennai, Tamil Nadu, IndiaStart: ASAP Join an exceptional team dedicated to supporting front-line customer service teams in the UK, US, and Spain. As a Client Support Executive at Sterling, you will independently manage user tasks, ensuring impeccable accuracy, attention to detail, and timely delivery. Your commitment to collaboration and dedication to error-free outcomes will play a crucial role in enhancing user satisfaction and contributing to the success of our team.

Join us in delivering exceptional service and exceeding user expectations. ESSENTIAL JOB FUNCTIONS Task Management Excellence: Independently manage multiple tasks simultaneously, ensuring each task is executed effectively and on time. Primary Point of Contact: Act as the main point of contact for all assigned tasks, taking full responsibility for their success and client satisfaction.

Adherence to Protocols: Strictly adhere to established procedures and processes, following protocols to maintain consistency and quality in all activities. Quality Assurance Focus: Conduct rigorous quality checks on all work to ensure outstanding results and minimal errors. Proactive Monitoring: Monitor the progress of tasks and take proactive measures to guarantee their timely delivery.

Effective Global Communication: Communicate seamlessly with internal teams across the globe through video chat and email, fostering effective collaboration and efficient workflow. Shift Cover: Provide coverage for colleagues’ time off on various shifts, including weekends, to ensure seamless operations and maintain consistent staffing levels. ESSENTIAL SKILLS REQUIRMENTS Naturally Organized: Demonstrate a natural inclination for organization and exhibit an exceptional attention to detail in all tasks.

Multitasking Proficiency: Possess the ability to efficiently manage and prioritize multiple tasks, ensuring no detail is overlooked. Resilience Under Pressure: Thrive in high-pressure situations and maintain composure while delivering quality results.

Collaborative Team Player: Excel in working closely with a team, yet be a self-starter who can take initiative and work independently when required. Problem-Solving Expertise: Display strong problem-solving abilities, with a positive and solution-oriented approach to challenges. Effective Communication: Have excellent communication skills, enabling seamless interaction with colleagues and stakeholders to facilitate successful collaboration.

LANGUAGE AND EXPEIRNECE REQUIRMENTS Fluent in English: Demonstrates full professional proficiency in both written and spoken English. Minimum 4 Years of Relevant Experience: Holds at least 4 years of experience in a similar role with a specific emphasis on quality control. EDUCATION AND EXPERIENCE Exceptional Academic Qualifications: Possesses an outstanding educational background with a bachelor’s or master’s degree.